REG 07.25.10 – Work Requests

Authority: Vice Chancellor for Finance and Administration

History: First Issued: December 7, 2000.

Additional References:
Facilities Operations Website

Contact Info: Facilities Operations Director


1. Purpose 

To provide a process for university departments to request work to be performed by Facilities Operations.

2. Intent

To insure that all work requests are complete and routed to the appropriate area for action.

3. Procedure

3.1 All work that is requested should be directed through the Building Liaison. The Building Liaison should have all information pertaining to work request and will also be made aware of any situations that may be occurring within the building (i.g., power outages, water shut downs, HVAC systems ).

3.2 The Building Liaison will be responsible for determining whether the request should be phoned in to 919-515-2991 (Priority #1 work requests), written up on a Work Request Form, or submitted through Web FM Facilities Operations Work Request Form to the Customer Service Center.  The requestor and/or Building Liaison is responsible for providing all pertinent information to the request. If the work is to be paid for by the department, it will be the requestor’s responsibility to provide financial account information. Failure to provide all required information may result in delayed processing of the work request.

3.3 Upon receipt of the request, the Customer Service Center will enter the data into the FMS Work Order System. If the work request is of a routine/planned nature (such as nameplates, installation of outlets, non-emergency lock core changes) the Customer Service Center will mail back a copy of the work request form with the work request number that is assigned to the request. If the work request is of a Priority #1 nature, the Customer Service Center will enter the data into the FMS work order system and the request will be immediately “dispatched” to the responsible shop or zone to make the repair.

Note: There is a 24 hour response time for all Priority #1 work requests. The most threatening situations will take priority (sparking light fixtures, water/HVAC leaks, unidentifiable odors, security issues, and safety issues).

Contact the Customer Service Center at 919-515-2991 for assistance.