REG 07.25.05 – Routine Utility Interruption Request

Authority: Vice Chancellor for Finance and Administration

History: First Issued: December 7, 2000.

Related Policies: 
NCSU REG07.25.06 – Scheduling a Fire Alarm Disconnect

Additional References:
Facilities Operations Website

Contact Info: Facilities Operations Director

1. Purpose 

To insure that the effect of utility interruptions on campus operations is minimized.

2. Intent

To clearly define coordination responsibility related to utility outages affecting major buildings or portions of buildings/systems. Minor or localized outages are not subject to the following procedures.

3. Procedure

  Warning: Contractors may not interrupt any service without coordinating with Facilities Operations.  All cutoffs and restoration of service will be performed by Facilities Operations personnel.


3.1 When a utility interruption is required, the requestor is responsible for determining the type of interruption that needs to be performed.

3.2 The requestor is responsible for determining the area(s) building(s) that will be affected.

3.2.1 The requestor must submit a Work Request Form to the Customer Service Center. (See #5 below) The Customer Service Center will provide the requestor with the utility interruption form and refer them to the appropriate shop/zone and contact person.

3.2.2 The requestor must contact the shops/zones personnel to complete the utility interruption form.  In the case of fire alarm shutdowns, approval by Fire Protection is also required.  The requestor will return the utility interruption form to the Customer Service Center.

3.3 Upon receipt of the completed utility interruption form, the Customer Service Center will schedule the utility interruption by notifying all affected parties.  The Customer Service Center will advise the requestor that notifications are complete.

3.4 After the Customer Service Center has completed processing the request form/utility interruption, it will be the requestor’s responsibility to notify both the Customer Service Center and the shop regarding any modifications to the schedule or extent of the outage.  Modifications may require rescheduling of the outage.

3.5 The following is the minimum amount of notice (working days) that should be allowed for a utility interruption:

Primary (Total Building) Power – 10 working days Distilled Water Interruption – 5 working days
Secondary Power Feeders – 5 working days Steam Interruption – 5 working days
Cold/Hot Water Interruption – 5 working days Gas Interruption – 5 working days
A/C/Heat Interruption – 5 working days Lab Air Interruption – 5 working days
*Fire Alarm Disconnect/Testing – 3 working days Sanitary/Storm Sewer – 3 working days

The above time frames are focused on major service interruptions.  Minor electrical/plumbing/mechanical outages for single branch circuits/supply pipes serving a limited area are not covered by this policy. It is the responsibility of the shop/contractor performing the work to notify building occupants in advance and to provide alternate sources and services as required.

3.6 All requests for utility interruptions should be submitted to the Customer Service Center prior to 3:00 p.m. The Customer Service Center reserves the right to refuse to schedule a utility interruption if the above criteria are not met.

*See Scheduling a Fire Alarm Disconnect for additional information.