Authority: Senior Vice Provost and Director of Libraries
History: First Issued: September 2002. Last Revised: June 18, 2019.
Contact Info: Senior Vice Provost and Director of Libraries (919-515-7188)
The NC State University Libraries must assure the availability of library materials to all borrowers including students, faculty, staff, and university affiliates. This rule establishes the Libraries’ processes and procedures to assist in exercising good stewardship over library collections
2.1 Materials Management Process
2.1.1 Borrower Types, Eligibility, and Privileges
The following are the types of borrowers, eligibility, ID necessary to register and check out materials, and non-reserve book loan periods offered by the NC State University Libraries.
|Borrower Type||Persons Eligible||Cost of Borrowing||ID Required||Non-Reserve Book Loan Period|
|Undergraduate||NC State Undergraduates||N/A||Wolfpack One Card||30 days|
|Graduate Student||NC State Graduate students and researchers||N/A||Wolfpack One Card||90 days|
|Faculty||NC State Faculty||N/A||Wolfpack One Card||90 days|
|Staff||NC State Staff||N/A||Wolfpack One Card||30 days|
|Spouse/Partner of Faculty, Staff, or Graduate Student||Spouse/Partner of Faculty, Staff, or Graduate Student||N/A||Photo ID and 811 card||30 days|
|NC State Retired Faculty||Retired NC State Faculty members||N/A||Wolfpack One Card or 811 card with Photo ID||90 days|
|University Affiliate||Staff of Centennial Campus companies. Must work at the NC State location.||N/A||Wolfpack One Card||90 days|
|Government Employee||Persons working for the state, county, city, or federal government||$50.00 annual fee||Government ID or recent pay stub||15 days|
|RTP Employee||Persons whose place of employment has a zip code of 27709||$50.00 annual fee||Work ID or recent pay stub||15 days|
|Friends of the Library||Any person may join the Friends of the Library||Variable. See Friends of the Library website.||Photo ID and 811 card||30 days|
|TRLN||Students, Faculty, and Staff at Duke, NCCU, or UNC-CH||N/A||University ID||30 days|
|University of North Carolina System||Students, Faculty, and Staff at any of the other 16 UNC institutions||N/A||University ID||30 days|
|Cooperating Raleigh Colleges||Students, Faculty, and Staff at Meredith College, Peace College, St. Augustine’s, Shaw University, and Wake Technical Community College||N/A||University ID and Borrowing Form for Students||15 days|
2.1.2 Additional Borrowing Privileges
Reserve material, media, and technology lending items have different borrowing privileges and loan periods than those listed in Section 2.1.1 above for books. See the Libraries’ Borrowing & Privileges guide for details.
2.1.3 Library Borrowing Records/Renewing Books Online
Patrons may view their library accounts (materials checked out, due dates, etc.) and renew books online by clicking on “My Account” on the Libraries’ home page.
2.1.4 Late Return Fees
Hourly or daily late return fees are charged for technology lending items, recalled items, and reserve materials. Late return fees are not assessed for most overdue non-reserve books, media, or games. See Rules on Overdue Materials and Fine Structure and Grace Periods.
2.1.5 Lost Materials
Non-reserve books that have not been returned or renewed by 60 days past their due dates are treated as “lost,” and bills are issued for a default replacement cost and a processing cost related to their replacement. For a non-reserve book returned or renewed more than 60 days past its due date, the replacement cost is waived, but the processing cost is still owed.
2.1.6 Billing for Non-Returned or “Lost” Materials
The amount billed for each lost non-reserve book is $100, plus a $25 processing cost per item to recoup the administrative, supply, and staff costs related to replacement. In lieu of the $100 replacement cost, a patron may purchase a replacement copy of the lost book subject to replacement requirements. If the items are returned after 60 days past their due date, the replacement cost will be waived or refunded, but the processing cost is still owed. The Libraries allows refunds up to 90 days after payment.
2.1.7 Suspension of Library Borrowing Privileges
Library borrowing privileges are suspended for borrowers who have non-reserve books more than 60 days overdue and/or unpaid balances of $125 or greater. Borrowing privileges are reinstated when the materials are returned or all charges are paid.
2.2.1 Overview of the Petition/Appeals Process
The petition/appeals process has two stages. First, a petition may be made to the Libraries’ Access Services Department. If the initial decision is not satisfactory to the borrower, appeals under $250 may be made to the Libraries’ Associate Director for Materials Management. Appeals of $250 or more are reviewed by an Appeals Committee consisting of faculty, staff, and student representatives. The committee provides a forum in which a final decision can be made. All cases must be processed through the Petition/Appeals Process below, or the appeal will not be considered.
2.2.2 Petition/Appeals Process
If a borrower believes a charge for overdue, damaged, lost, or “claimed returned” materials is unfair or erroneous, they may petition or appeal the charges at two levels. The petitioner must follow the petition/appeals process steps in order.
Step 1 –Petition for Review of Library Charges
- Petitions must be submitted via the Libraries’ online Petition/Appeal form. On the form, select “Petitioning an initial charge” under “Action Request.”
- The petition must be submitted within fourteen (14) calendar days from the date the materials are billed. Borrowing privileges will not be suspended during the appeals process.
- A decision will be sent to the borrower within seven (7) calendar days after receipt of the petition.
- If any charges remain in effect after the petition decision, borrowers will continue to be liable for the amount due, unless and until a different decision is reached upon appeal.
- Charges will be transferred to the appropriate campus unit if they remain unpaid after appeals are completed within the Libraries.
- A petition to remove charges will not be granted when it is based on any of the following reasons:
i. lack of knowledge of due date or charges, including processing fees
ii. failure to receive a notice or bill; and/or
iii. material checked out for someone else o given to someone else.
- If the petition is denied, the borrower will have fourteen (14) calendar days from the date the decision is provided, or attempted to be delivered, to the borrower to appeal the case to the Appeals Committee.
Step 2 –Appeal to the Associate Director of Materials Management or Appeals Committee
To appeal a charge after a petition is denied, the following process must be followed:
- The borrower must complete the Libraries’ online Petition/Appeal form.
- On the form, borrowers should select “Appealing a petition decision” under “Action Request.”
- A decision on appeals under $250 will be made by the Associate Director for Materials Management. Notification of this decision will be sent to the borrower.
- Appeals for $250 or more will be sent to the Appeals Committee, which consists of faculty, students, and staff appointed by the University Library Committee.
- Upon receipt of the Petition/Appeal form, the borrower will be notified of a hearing date, time, and location. Attendance by the borrower is optional. A borrower’s case will be reviewed by the Appeals Committee whether or not they are in attendance.The borrower will be notified of the decision of the Appeals Committee.
- The decision of the Appeals Committee or Associate Director is the final institutional decision.